Terms + Conditions
Pricing
All online orders will be charged in GBP Sterling but exclude postage and packaging. Prices quoted on the website are subject to change.
Payment
Payments will be taken from your chosen method when you place your order. We use Squarespace, Stripe and PayPal to handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary for us to fulfil your order. We do not store credit card details nor do we share customer details with any third parties.
Customs, duties + taxes
You will be responsible for any customs, import duties and taxes payable for your order. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs, and payment of these is necessary to release your order from customs. For more information, contact your local customs office.
Cancellations + returns
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date. We offer a 28 day returns policy from the date of dispatching the goods. In this instance all refunds exclude postage costs, customs and import duties, unless a mistake has been made by us. For full exchange and returns information, please see our returns page.
We reserve the right to cancel an order due to insufficient stock.
Claims
Claims arising from any damage, delay or partial loss of the goods in transit must be made in writing to Noble Creative Ltd within seven working days of delivery. Noble Creative shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so, request in writing or verbally by Noble Creative Ltd, promptly return any goods subject to any claim and all packaging materials securely packaged and tracked to Noble Creative Ltd for examination.
Liability
If the Customer established that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Noble Creative Ltd would offer the customer refund of their goods plus shipping charges. Since our products are manufactured in small quantities, it may be unlikely that an identical product was available to replace.
If the Customer establishes that any of the goods are defective Noble Creative Ltd would offer the customer refund of their goods plus shipping charges. Since our products are manufactured in small quantities, it may be unlikely that an identical product was available to replace.
In no circumstances shall the liability of Noble Creative Ltd to the Customer under this condition exceed the invoice value of the goods.
Product Specifications
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitors display of any colour will be accurate.
Noble Creative Ltd reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer’s statutory rights will not be affected.